Download Tips

E-Mail Not Received
IMPORTANT: After your request is processed, you will receive an email with download instructions and a 30-day password. We recommend that you add the email address license@primefactors.com to your list of approved senders to ensure that you receive the email message. If you do not receive an email from us, please call 541-345-4334.

Download Fails to Finish
Please try again. If it's a high traffic time you might try again later in the day.

Password has Expired
Download passwords are usually valid for 30 days. If you are unable to download your trial within that time period, please Contact Us to request an extension.