Benefits For You

Here's a sampling of Prime Factors customer comments from around the world.

"Thanks so much for your quick response and detailed explanation. It is very helpful." -Mary, Inovant

"Thanks again for all your help, it's nice to work with a responsive vendor (there are not a lot of them)." -Brian, Discover Financial

"Thank you for all of your help this morning in helping us to determine what our decryption problem was. Without your explanation. we would not have been able to determine the problem. I really appreciate it!!" -Debbie, PNC Bank

"I would like to inform you that with your guidance and EBC [bank] experts as well, we were able to fix the problem and the bank setup went to normal status. Many thanks for your efforts and as usual excellent support from Prime Factors team. Thanks and Best Regards." -Mohamed, IBM Egypt

"Please be informed that we have successfully encrypted a transaction and transmitted to the Corporate AS/400!! We will now perform this same process on the Corporate AS/400 and transmit to the Corporate MVS. I think we are on our way now! Many thanks to Prime Factors for [their] support in getting us up and running!" -Earl, SYSCO

"First, let me say THANK YOU for all the work you did in getting our Windows licensing records fixed. And, in general, thank you for always providing us with excellent response time and world-class customer service! You are both a true pleasure to work with. In addition, I also want to thank [you] for [your] stellar technical support. [You have] helped us work out numerous issues and always deliver us needed information and accurate solutions in record time! Always a pleasure to deal with." -Jason, Wells Fargo

"I'm forwarding this correspondence to apprise you of my recent interactions with [a member of your tech support team]. In a word, she's phenomenal, and you need to recognize that [she] is an extraordinary representative for your products, and your enterprise. We have been working, for what seems an eternity, to resolve the technical issues in support of one of our partner initiatives. The moment [she] became involved, things moved quickly, and rationally. Her willingness to get involved, her patience, and professional demeanor helped to resolve the remaining issues. She became part of our team and, of her own volition, assisted with the certification of the file format with the partners. This was something she didn't have to do. Her commitment to customer satisfaction was/is extraordinary, is something special, and reflects well upon your organization." -Craig, AscendOne Corporation