Support Center

At Prime Factors, we'll get you the answers you need to be more effective. Responsive customer support is in our DNA. Our number one goal is to provide you with the best support possible.

Customer support team members have extensive technical expertise and an average of more than a decade of experience supporting our software. They chase down problems quickly and effectively. That’s one reason more than half our customers have been with us for at least 10 years.

Telephone technical support hours are 8:00-5:00 PT (Monday-Friday excluding US holidays).

At any time you can report a tech support question or a product licensing question by filling out the Help Request Form. You will get a case number by email as soon as you complete a web form, and you can expect a personal response within two business hours.